Listening should not be passive, be interested in the other by listen actively. You can listen actively by asking probing questions, leaning toward the other and look him/her in the eyes. Use you body language and agree with an occasional yes.
Listening should not be passive, be interested in the other by listen actively. You can listen actively by asking probing questions, leaning toward the other and look him/her in the eyes. Use you body language and agree with an occasional yes.