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Ramón de Vries | Ramón de Vries

Assure yourself

That you can do it. That you have the knowledge, or are able to get the necessary knowledge to do it. You have to assure yourself that getting it done is simple and will not be easy, but it can be done.

Actively listen

Listening should not be passive, be interested in the other by listen actively. You can listen actively by asking probing questions, leaning toward the other and look him/her in the eyes. Use you body language and agree with an occasional yes.